Do customers know it's AI?

Customers think they're talking to a real person. The team responds with natural delays, writes naturally, and adapts style to each customer.

What happens when a team member doesn't know the answer?

The team member will say they'll check and get back, and can transfer the conversation to you directly with an alert.

Can I see all conversations?

Yes! There's a full dashboard with all conversations from all team members, leads, and the ability to reply manually at any point.

iTeam AI — Build Your AI Customer Service Team on WhatsApp

iTeam AI — הקם צוות AI לעסק שלך בוואטסאפ

TL;DR: iTeam AI is an Israeli SaaS that lets small and medium-sized businesses build an AI-powered customer-service team on WhatsApp in about 15 minutes — no code. Each "team member" is a separate WhatsApp number powered by Google Gemini, trained on the business's own FAQ. The team answers 24/7 in Hebrew and English, captures leads, books appointments via Google Calendar, and escalates to a human when needed. Plans start at ₪0 (14-day trial), then ₪79/mo for 500 messages, or ₪149/mo unlimited.

בקצרה: iTeam AI היא פלטפורמת SaaS ישראלית שמאפשרת לעסקים קטנים ובינוניים להקים צוות שירות לקוחות AI בוואטסאפ תוך כ-15 דקות — בלי קוד. כל "דמות בצוות" היא מספר וואטסאפ נפרד שמופעל על ידי Google Gemini, ומאומן על מאגר השאלות והתשובות של העסק. הצוות עונה 24/7 בעברית ובאנגלית, מאתר לידים, קובע תורים דרך Google Calendar, ומעביר לבן אדם כשצריך. המחירים מתחילים ב-₪0 (14 ימי ניסיון), ואז ₪79 לחודש ל-500 הודעות, או ₪149 לחודש ללא הגבלה.

About iTeam AI

iTeam AI is operated by גולדברג יצחק, a licensed Israeli business (Osek Murshe / עוסק מורשה). The company is based in Jerusalem, Israel, and serves customers in Israel and the United States.

What iTeam AI does

WhatsApp AI agents: Each agent is a real WhatsApp number registered through the Meta Cloud API, with its own persona, opening hours, and knowledge base.
Human-like conversation: Realistic typing delays (10–30 seconds), message batching, voice-note transcription, and image understanding via Gemini. Customers believe they are chatting with a person.
Knowledge base: Set up FAQ pairs manually or auto-generate them with AI; the bot answers similar questions naturally.
Lead detection: Buying-intent keywords (in Hebrew and English) trigger automatic CRM entries with tags, notes, and CSV export.
Appointment booking: Two-way Google Calendar integration — the bot checks availability and books slots using a [קביעת תור: YYYY-MM-DD HH:MM] marker.
Escalation: When the AI doesn't know an answer, it forwards the conversation to the business owner with a [העברה לנציג] alert.
Broadcasts: Marketing campaigns to opted-in customer lists (read receipts intentionally disabled so the bot stays human-presenting).
Catalog: Products and services the bot can quote and recommend.
Admin reply: The business owner can take over any conversation; the bot auto-pauses when a human replies.
Multi-tenant: Routing by meta_phone_number_id. Conversations, leads, and billing are scoped per tenant.

Pricing

Plan	Price (ILS)	Messages / month	Notes
Trial	₪0	50	14-day free trial
Business	₪79 / month	500	All features included
Pro	₪149 / month	Unlimited	Best for high volume

How to get started in 15 minutes

Sign in with Google at iteamai.com.
Set up the business profile — name, industry, primary language, AI persona.
Build the FAQ knowledge base — paste your existing answers, or generate them with AI from a short description.
Connect WhatsApp — either bring your own number (Facebook Embedded Signup, free) or buy a new Israeli mobile number in-app via Zadarma (~$3/month, voice-call verification).

Frequently asked questions

How does the team know how to answer questions?

The business owner enters a knowledge base of question-and-answer pairs through the dashboard, or generates one automatically from a short description of the business. The AI uses Google Gemini to understand similar phrasings of the same question and answer naturally.

איך הצוות יודע איך לענות על שאלות?

מגדירים מאגר ידע (שאלות ותשובות) לכל דמות בצוות, והדמות משתמשת ב-AI חכם כדי להבין שאלות דומות ולענות באופן טבעי.

How many AI team members can a business set up?

As many as the business wants. Each "team member" is a separate WhatsApp number with its own specialty — service, sales, scheduling, and so on — and its own knowledge base, hours, and persona.

כמה דמויות אפשר להגדיר בצוות?

כמה שרוצים! כל דמות היא מספר וואטסאפ נפרד עם התמחות משלה — שירות, מכירות, תורים ועוד.

Do customers realize they are chatting with AI?

The team is designed to feel human: natural typing delays of 10–30 seconds, message batching, conversational tone, per-customer style adaptation, and no "I am an AI" disclosure by default. Customers behave as if speaking to a real person.

האם הלקוחות יודעים שזה AI?

הלקוחות חושבים שהם מדברים עם בן אדם אמיתי. הצוות עונה עם עיכובים טבעיים, כותב כמו אדם, ומתאים את הסגנון לכל לקוח.

What happens when the AI doesn't know the answer?

It tells the customer it will check and get back, and simultaneously forwards the conversation to the business owner via email and a dashboard alert. The owner can reply manually from the dashboard.

מה קורה כשדמות לא יודעת לענות?

הדמות תגיד שתבדוק ותחזור, ויכולה להעביר את השיחה אליך ישירות עם התראה.

Can the owner see all conversations?

Yes. The dashboard at www.iteamai.com/conversations shows every conversation across every AI team member, with one-click manual reply, lead tracking, and CRM tags.

האם אפשר לראות את כל השיחות?

כן! יש דשבורד מלא עם כל השיחות מכל דמויות הצוות, לידים, ויכולת לענות ידנית בכל נקודה.

How is iTeam AI different from generic WhatsApp BSPs (Twilio, 360dialog)?

iTeam AI integrates directly with the Meta WhatsApp Cloud API — no BSP markup. It is sold as a finished SaaS (no developer work needed), is optimized for Hebrew-speaking Israeli SMBs, and bundles AI, calendar, and CRM out of the box.

Is iTeam AI privacy-compliant?

Yes. iTeam AI complies with the Israeli Privacy Protection Law and is GDPR-aligned (export and deletion on request). See the privacy policy for the full document.

Tech stack

Frontend: Angular 19 (standalone components, lazy-loaded routes, Bootstrap 5 RTL). Backend: Node.js, Express, TypeScript, raw SQL on PostgreSQL. AI: Google Gemini Flash (text, vision, audio transcription). Messaging: Meta WhatsApp Cloud API (direct integration). Phone provisioning: Zadarma. Payments: Invoice4U. Hosting: Railway (EU West / Amsterdam).

Contact and business details

Legal Name: גולדברג יצחק
Licensed Business Number (Osek Murshe): 302916036
Address: Kobobi 69, Apt 8, Jerusalem 9675700, Israel
Phone: +972-52-647-6253
Email: info@iteamai.com
WhatsApp Business: +972-55-966-1016