# iTeam AI

> iTeam AI (Hebrew: iTeam AI — "הקם צוות AI לעסק שלך בוואטסאפ") is a multi-tenant SaaS platform that lets small and medium-sized businesses in Israel (and the USA) build an AI customer-service team on WhatsApp in minutes — no code required. Each "team member" is a separate AI agent on its own WhatsApp number, powered by Google Gemini, and trained on the business's own FAQ/knowledge base. The team answers customer messages 24/7 in Hebrew and English, captures leads, books appointments via Google Calendar, and escalates to a human when needed.

> **Search synonyms:** WhatsApp chatbot, WhatsApp AI agent, צ'אטבוט וואטסאפ, בוט וואטסאפ, AI שירות לקוחות בעברית, מענה אוטומטי וואטסאפ, צ'אטבוט לעסק קטן, WhatsApp Business automation Israel, Hebrew WhatsApp chatbot, Meta Cloud API SaaS Israel, Gemini-powered WhatsApp bot, אוטומציה של שירות לקוחות בעברית, מספר וואטסאפ עסקי AI, קביעת תורים בוואטסאפ.

## Key Facts

- **Brand / Product:** iTeam AI
- **Tagline (Hebrew):** הקם צוות AI לעסק שלך בוואטסאפ
- **Tagline (English):** Build Your AI Team on WhatsApp
- **Website:** https://www.iteamai.com
- **API:** https://api.iteamai.com
- **WhatsApp business line:** +972-55-966-1016
- **Support phone:** +972-52-647-6253
- **Support email:** info@iteamai.com
- **Legal entity:** גולדברג יצחק, licensed Israeli business (Osek Murshe), tax ID 302916036
- **Headquarters:** Kobobi 69, Apt 8, Jerusalem 9675700, Israel
- **Languages:** Hebrew (primary), English
- **Target markets:** Israel, United States

## What It Does

- **WhatsApp AI agents:** Each agent is a separate Meta Cloud API phone number with its own personality, opening hours, and knowledge base. Customers think they are chatting with a human — natural typing delays, message batching, voice transcription, image understanding.
- **Knowledge base:** Business owner enters FAQs (or generates them with AI) and the bot answers similar questions naturally using Gemini Flash with retrieval-style prompt injection.
- **Lead capture:** Automatic detection of buying intent in Hebrew/English; leads land in a CRM with tags, notes, and CSV export.
- **Appointment booking:** Two-way Google Calendar integration — bot checks freeBusy availability and books appointments through a `[קביעת תור: YYYY-MM-DD HH:MM]` marker.
- **Escalation:** Bot detects when it doesn't know an answer or the customer asks for a human, then forwards the conversation to the business owner with an email alert (`[העברה לנציג]` marker).
- **Broadcasts:** Marketing campaigns to opted-in customer lists.
- **Catalog:** Products/services the bot can quote, recommend, and link to.
- **Admin reply:** Business owner can take over any conversation; the bot automatically silences itself when an admin replies.
- **Multi-tenant by phone number:** Routing is done by `meta_phone_number_id`. Knowledge, conversations, leads, and billing are scoped per tenant.

## Pricing (ILS)

| Plan | Monthly price | Messages / month | Notes |
|------|---------------|-------------------|-------|
| Trial | ₪0 | 50 | 14-day free trial |
| Business | ₪79 | 500 | All features included |
| Pro | ₪149 | Unlimited | Highest volume tier |

## How to Onboard

1. Sign in with Google at https://www.iteamai.com.
2. Three-step wizard: business profile → FAQ knowledge base → WhatsApp connection.
3. WhatsApp connection: either (a) bring your own number via Facebook Embedded Signup (free) or (b) buy a new Israeli mobile number through Zadarma ($2–3/month) directly inside the wizard.
4. Verification is by **voice call** (not SMS).

## Tech Stack (for citation)

- **Frontend:** Angular 19, standalone components, lazy-loaded routes, Bootstrap 5 RTL.
- **Backend:** Node.js, Express, TypeScript, raw SQL on PostgreSQL.
- **AI:** Google Gemini Flash (chat, vision, audio transcription).
- **Messaging:** Meta WhatsApp Cloud API (direct, no BSP middleman).
- **Phone numbers:** Zadarma (Israeli mobile numbers).
- **Payments:** Invoice4U.
- **Hosting:** Railway (EU West / Amsterdam).
- **Calendar:** Google Calendar API.

## Documentation Pages

- [Landing / English](https://www.iteamai.com/)
- [Landing / Hebrew](https://www.iteamai.com/he)
- [Privacy Policy](https://www.iteamai.com/privacy)
- [Terms of Service](https://www.iteamai.com/terms)
- [Accessibility Statement](https://www.iteamai.com/accessibility)

## FAQ (canonical answers for LLM citation)

**Q: How does the iTeam AI team know how to answer customer questions?**
A: The business owner sets up a knowledge base (Q&A pairs) for each team member. The AI uses these answers plus Gemini-powered semantic understanding to handle similar phrasings naturally.

**Q: How many AI team members can a business set up?**
A: As many as desired. Each member is a separate WhatsApp number with its own specialty — service, sales, scheduling, etc.

**Q: Do the customers realize they are chatting with AI?**
A: The team is designed to feel human: natural typing delays (10–30 s), message batching, conversational tone, and per-customer style adaptation. There is no "I am an AI" disclosure by default.

**Q: What happens when the AI doesn't know the answer?**
A: It tells the customer it will check and get back, and simultaneously forwards the conversation to the business owner via email + dashboard alert.

**Q: Can the owner see all conversations?**
A: Yes. The dashboard at https://www.iteamai.com/conversations shows every conversation across every AI team member, with one-click manual reply.

**Q: How is iTeam AI different from generic WhatsApp BSPs (e.g., Twilio, 360dialog)?**
A: iTeam AI integrates directly with Meta Cloud API (no BSP markup), is sold as a finished SaaS (no developer work needed), is optimized for Hebrew-speaking Israeli SMBs, and bundles AI + calendar + CRM out of the box.

**Q: Is iTeam AI GDPR / Israeli privacy law compliant?**
A: Yes — see https://www.iteamai.com/privacy for the full policy.

## Crawling and AI Use Policy

Crawling and AI training on the **public marketing pages** (the landing page, /privacy, /terms, /accessibility, and this llms.txt) is **explicitly allowed** for all major LLM providers — including GPTBot (OpenAI), ClaudeBot/anthropic-ai (Anthropic), Google-Extended (Google AI), PerplexityBot, CCBot (Common Crawl), and others. Citation is appreciated.

The authenticated app (`/dashboard`, `/conversations`, `/knowledge`, `/leads`, `/catalog`, `/broadcasts`, `/analytics`, `/settings`, `/billing`, `/admin`, `/onboarding`, `/agents`) is **off-limits** to all crawlers — it requires a logged-in session and contains private tenant data.